We are committed to 100% customer satisfaction. We want your experience to be exceptional from the time your frame is ordered to the moment it is delivered. If you are unsatisfied with your product, you may return the frame within 30 days of receipt for a full refund.
Please return frames to the following address:
USA Diploma Frames
1710 Elks Lane
Southlake, TX 76092
Note: Please write your order ID on the box.
Product Delivery: USA Diploma Frames securely packages each custom-made frame and ships it FedEx Ground. We do not ship to P.O. Boxes, so please provide a business or residential address for delivery. If there is damage to your frame during shipping, please contact us immediately.
Orders placed without diploma dimension details may be delayed while we verify with the your university. We can’t verify high school diploma dimensions with schools; the customer is responsible for obtaining this information. Please contact your high school registrar’s office for dimension details to avoid any delay. Please enter document dimensions on checkout page.
Free shipping in continental U.S. only. Call for rates to Alaska or Hawaii.
Frames ship in 10-14 days.
Sales tax will be added to all Texas orders.
Contact Us: Our customer service representatives are available to assist you 7 days a week. Please feel free to contact us at 214-763-3361 if you have any questions or concerns.