FAQs

There are a couple of reasons to choose your school’s name. First it gives you the framing options for your school, such as lithograph and embossing availability. And second, if you don’t know the diploma size, it allows us to know what school to contact for that information. However, we do recommend you putting the dimensions of your diploma in if you have already received it.

If you would like to return your frame for a refund, please ship the frame(s) back to us within 30 days of receipt. Once they are received you will receive a full refund.  However, if you would like a different moulding or mat color, or your document doesn’t fit in your frame, please call us and we will  be happy to exchange materials for a minimal cost to you. 

Your frame will come with hook(s) already on the frame.

When you receive your frame, bend the clips on the back and remove the white foam core only.  Leave the glass and matting in the frame.  Lay your document face down and tape the top two corners to the back of the mat.  Replace the foam core and bend the clips back in place.

Shipping is FREE to all 48 continental states. For orders being shipped to Alaska, Hawaii, or to foreign countries, please contact us for exact shipping rates. For rush delivery please contact us for rates. We do not ship to PO Boxes, so please use a physical address.

We custom-build each frame, so you let us know the size of your documents and we will build the frame to fit the document.

Please provide us with the exact measurements of the document you are framing, not the size of the frame.  Be sure to measure the height and width in inches.

Using a ruler, measure the height (top to bottom) and then the width (left to right).  Measure the entire document.  We cut the mats a little smaller than the exact measurements so that your document displays correctly, so please provide the exact measurements.

Most frames will ship within 10 – 14 days via Fedex Ground.  If you require special shipping needs (expedited shipping, for example), please give us a call.  Once your frame is shipped, you will receive a tracking number via email.

We ONLY use solid wood mouldings.  All of the other framing materials used are acid-free, so they will not damage your documents.

No, we will send the frames to you so that you can easily insert your documents into the frame.